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PIXMA Pro9000 Mark II

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PIXMA Pro9000 Mark II

PIXMA Pro9000 Mark II

N° FAQ: 8200403600
Dernière mise à jour: 03-nov.-10


FAQ: Paper Does Not Feed Properly

Détails:


Informations utiles:

Check 1:Make sure of the following when you load paper

Check 2: Check to see if the paper you are printing on is too thick or curled

Check 3: If you are using art paper that is not produced by Canon, make sure that the paper is 200 gsm (53 lb) or less.

Check 4: Make sure of the following when you load envelopes.

Check 5: Remove the foreign object in the Front Tray.

Check 6: Make sure that there are not any foreign objects in the Rear Tray.

Check 7: Make sure that the Inner Cover is closed completely.

Check 8: Clean the Paper Feed Roller.

Solution:


  • When loading two or more sheets of paper, align the edges of the sheets before loading.
  • When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit.

However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
  • Always load the paper in portrait orientation, either in the Rear Tray or the Front Tray, regardless of the printing orientation.
  • When you load the paper on the Rear Tray, load the paper with the print side facing UP. Align the paper stack against the right side of the Rear Tray and slide the Paper Guide so that it just touches the left edge of the stack.
  • When you load the paper on the Front Tray, load one sheet at a time with the print side facing UP. Insert the paper straight into the Front Tray so that the front edge of the paper aligns with the mark on the Front Tray, then align the right edge of the paper against the right side of the Front Tray.

Printing cannot be done from the Rear Tray if the paper is too heavy. Check the paper's package for information on its weight. If it is more than 200 gsm (53 lb), load it in the Front Tray.

  • When printing on envelopes, refer to [ Loading Envelopes ], and prepare the envelopes before printing.

Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.


If the paper tears in the Rear Tray, see [ Paper Jams ] to remove it.
If there are any foreign objects in the Rear Tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.

Paper does not feed properly if the Inner Cover is even slightly open.


NOTE
Cleaning the Paper Feed Roller will wear the roller, so perform this procedure only when necessary.

Paper Source to Load Paper

The printer has two paper sources to feed paper, Rear Tray and Front Tray.
Select either one of the paper sources, depending on the size or type of paper to load.
See [ Media Types You Can Use ]

  • Loading Two or More Sheets of Paper in the Rear Tray

You can load various sizes of paper, from 4" x 6" / 10 x 15 cm to A3+ (13" x 19") paper, in the Rear Tray.
Two or more sheets of the same size and type of paper can be loaded at a time so that you can print continuously. (Some sizes or types of paper can be loaded only one sheet at a time.)
Select Rear Tray in Paper Source in the printer driver setting when printing from the Rear Tray.

  • Loading One Sheet of Large Size Paper or Thick Paper in the Front Tray

You can load large size paper such as 14" x 17" / 36 x 43 cm paper, or thick paper such as art paper and board paper, in the Front Tray.
Select Front Tray in Paper Source in the printer driver setting when printing from the Front Tray.

Notes on Loading Paper


IMPORTANT
If you cut plain paper into small size such as 4" x 6" / 10 x 15 cm, 4" x 8" / 101.6 x 203.2 mm, or 5" x 7" / 13 x 18 cm to perform trial print, it can cause paper jams.

NOTE
  • We recommend Canon genuine photo paper for printing photos.

For details on the Canon genuine paper, see [ Media Types You Can Use ].
  • You can use general copy paper.

For the page size and paper weight/thickness you can use for the printer, see [ Media Types You Can Use ].

Loading Paper in the Rear Tray


NOTE
You can load A3+ (13" x 19"), A3, B4, A4, B5, A5, Letter, Legal, 11" x 17" / 279.4 x 431.8 mm (Tabloid), Wide (4" x 7.1"), 4" x 6" / 10 x 15 cm, 4" x 8" / 101.6 x 203.2 mm, 5" x 7" / 13 x 18 cm, 8" x 10" / 20 x 25 cm, and 10" x 12" / 25 x 30 cm sizes of paper, and envelopes in the Rear Tray.

1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.


NOTE
  • Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.
  • If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.

For details on how to flatten curled paper, refer to [ Paper Is Smudged/Printed Surface Is Scratched ].

2. Load paper.
(1) Open the Paper Support.
(2) Gently press the upper center of the Front Tray to open it.
(3) Pull out the Front Tray Extension.
(4) Make sure that the Front Feed button is not lit.
If the Front Feed button is lit or flashing, set the Front Tray to its normal printing position. See Returning the Front Tray to Its Normal Printing Position .

(5) Open the Feed Slot Cover.

(6) Load the paper in the Rear Tray WITH THE PRINT SIDE FACING YOU.
Align the paper stack with the right edge of the Rear Tray.


IMPORTANT
Always load paper in the portrait orientation (A). Loading paper in the landscape orientation (B) can cause paper jams.

(7) Slide the Paper Guide to align it with the left side of the paper stack.
Do not slide the Paper Guide too hard. The paper may not be fed properly.


NOTE
Do not load sheets of paper higher than the Load Limit Mark (C).

(8) Close the Feed Slot Cover.


NOTE
After loading paper
Select the size and type of the loaded paper in Printer Paper Size (or Paper Size) and Media Type in the printer driver.
See [ Printing from Your Computer ].

Loading Paper in the Front Tray


IMPORTANT
  • When loading paper in the Front Tray, the paper sticks out from the back of the printer. Keep a space of 15.7 inches / 40 cm for this purpose behind the printer.
  • There are wheels on the back corners of the printer. Lift up the front of the printer to move it back and forth.


NOTE
  • You can load A3+ (13" x 19"), A3, B4, A4, B5, A5, Letter, Legal, 11" x 17" / 279.4 x 431.8 mm (Tabloid), Wide (4" x 7.1"), 4" x 6" / 10 x 15 cm, 4" x 8" / 101.6 x 203.2 mm, 5" x 7" / 13 x 18 cm, 8" x 10" / 20 x 25 cm, 10" x 12" / 25 x 30 cm, and 14" x 17" / 36 x 43 cm sizes of paper in the Front Tray.
  • When printing on paper other than 14" x 17" / 36 x 43 cm size from a PictBridge compliant device, load paper in the Rear Tray.

1. Set the Front Tray in the front paper feeding position.
(1) Gently press the upper center of the Front Tray to open it.

(2) Tilt the Front Tray upward.

(3) Lift the Front Tray until it stops.
The Front Feed button lights.

(4) While keeping the Front Tray lifted, tilt the Front Tray forward to set it in the front paper feeding position.
(5) Make sure that the Front Feed button is lit.

2. Press the Front Feed Support button to open the Front Feed Support.

3. Prepare for loading paper.
(1) Pull out the Front Tray Extension.
(2) Press the right corner of the Front Feed Support to open the V-shaped Support.


NOTE
When loading A4 or smaller size paper, this procedure is not necessary.

(3) Press the Front Feed button.
The printer starts making operating noise, then the Power lamp flashes for about 30 seconds.


IMPORTANT
Do not load paper when the Power lamp is flashing. Otherwise, the paper or the printer may be damaged.

4. Load paper.
(1) Make sure that the Power lamp is lit and the Front Feed button is flashing quickly.
If the Power lamp is flashing, wait until it stops flashing and stays lit.
(2) Load the paper straight into the Front Tray WITH THE PRINT SIDE FACING UP.
Align the front edge of the paper with the mark (Paper Alignment Mark) on the Front Tray.
Load only one sheet of paper in the Front Tray at a time.


NOTE
  • Align the right edge of the paper with the right side (A) of the Front Tray and load the paper straight into the Front Tray.
  • If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.

For details on how to flatten curled paper, refer to [ Paper Is Smudged/Printed Surface Is Scratched ].

IMPORTANT
If the printer is not used for about 5 minutes while it is as described in (1) in step 4 above, the Front Feed button stops flashing and stays lit, and you cannot load the paper in the Front Tray. In this case, return to (3) in step 3.

5. Press the Front Feed button to feed the paper from the Front Tray.
The paper feeds into the printer automatically and the Front Feed button flashes slowly.
The printer is ready to start printing.


NOTE
  • After loading paper

Select the size and type of the loaded paper in Printer Paper Size (or Paper Size) and Media Type in the printer driver.
See [ Printing from Your Computer ].
  • To print continuously

To print from the Front Tray again, return to (3) in step 3 and load paper in the Front Tray. Then start printing.

Returning the Front Tray to Its Normal Printing Position

When using the Rear Tray, set the Front Tray to its normal printing position.

IMPORTANT
  • Be sure to follow the procedure below when returning the Front Tray to its normal printing position. Otherwise, the printer may be damaged.
  • When the Front Tray is set to the front paper feeding position, printing by using the Rear Tray is not possible. Be sure to set it to its normal printing position.

1. Hold the Front Tray and slowly tilt it like you are closing it.
Tilting the Front Tray lowers it to its normal printing position.

2. Open the Front Tray.
(1) Open the Front Tray to return it to its normal printing position.
(2) Make sure that the Front Feed button is not lit.

Loading Paper

Paper Source to Load Paper

The printer has two paper sources to feed paper, Rear Tray and Front Tray.
Select either one of the paper sources, depending on the size or type of paper to load.
See [ Media Types You Can Use ]

  • Loading Two or More Sheets of Paper in the Rear Tray

You can load various sizes of paper, from 4" x 6" / 10 x 15 cm to A3+ (13" x 19") paper, in the Rear Tray.
Two or more sheets of the same size and type of paper can be loaded at a time so that you can print continuously. (Some sizes or types of paper can be loaded only one sheet at a time.)
Select Rear Tray in Paper Source in the printer driver setting when printing from the Rear Tray.

  • Loading One Sheet of Large Size Paper or Thick Paper in the Front Tray

You can load large size paper such as 14" x 17" / 36 x 43 cm paper, or thick paper such as art paper and board paper, in the Front Tray.
Select Front Tray in Paper Source in the printer driver setting when printing from the Front Tray.

Notes on Loading Paper


IMPORTANT
If you cut plain paper into small size such as 4" x 6" / 10 x 15 cm, 4" x 8" / 101.6 x 203.2 mm, or 5" x 7" / 13 x 18 cm to perform trial print, it can cause paper jams.

NOTE
  • We recommend Canon genuine photo paper for printing photos.

For details on the Canon genuine paper, see [ Media Types You Can Use ].
  • You can use general copy paper.

For the page size and paper weight/thickness you can use for the printer, see [ Media Types You Can Use ].

Loading Paper in the Rear Tray


NOTE
You can load A3+ (13" x 19"), A3, B4, A4, B5, A5, Letter, Legal, 11" x 17" / 279.4 x 431.8 mm (Tabloid), Wide (4" x 7.1"), 4" x 6" / 10 x 15 cm, 4" x 8" / 101.6 x 203.2 mm, 5" x 7" / 13 x 18 cm, 8" x 10" / 20 x 25 cm, and 10" x 12" / 25 x 30 cm sizes of paper, and envelopes in the Rear Tray.

1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.


NOTE
  • Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.
  • If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.

For details on how to flatten curled paper, refer to [ Paper Is Smudged/Printed Surface Is Scratched ].

2. Load paper.
(1) Open the Paper Support.
(2) Gently press the upper center of the Front Tray to open it.
(3) Pull out the Front Tray Extension.
(4) Make sure that the Front Feed button is not lit.
If the Front Feed button is lit or flashing, set the Front Tray to its normal printing position. See Returning the Front Tray to Its Normal Printing Position .

(5) Open the Feed Slot Cover.

(6) Load the paper in the Rear Tray WITH THE PRINT SIDE FACING YOU.
Align the paper stack with the right edge of the Rear Tray.


IMPORTANT
Always load paper in the portrait orientation (A). Loading paper in the landscape orientation (B) can cause paper jams.

(7) Slide the Paper Guide to align it with the left side of the paper stack.
Do not slide the Paper Guide too hard. The paper may not be fed properly.


NOTE
Do not load sheets of paper higher than the Load Limit Mark (C).

(8) Close the Feed Slot Cover.


NOTE
After loading paper
Select the size and type of the loaded paper in Printer Paper Size (or Paper Size) and Media Type in the printer driver.
See [ Printing from Your Computer ].

Loading Paper in the Front Tray


IMPORTANT
  • When loading paper in the Front Tray, the paper sticks out from the back of the printer. Keep a space of 15.7 inches / 40 cm for this purpose behind the printer.
  • There are wheels on the back corners of the printer. Lift up the front of the printer to move it back and forth.


NOTE
  • You can load A3+ (13" x 19"), A3, B4, A4, B5, A5, Letter, Legal, 11" x 17" / 279.4 x 431.8 mm (Tabloid), Wide (4" x 7.1"), 4" x 6" / 10 x 15 cm, 4" x 8" / 101.6 x 203.2 mm, 5" x 7" / 13 x 18 cm, 8" x 10" / 20 x 25 cm, 10" x 12" / 25 x 30 cm, and 14" x 17" / 36 x 43 cm sizes of paper in the Front Tray.
  • When printing on paper other than 14" x 17" / 36 x 43 cm size from a PictBridge compliant device, load paper in the Rear Tray.

1. Set the Front Tray in the front paper feeding position.
(1) Gently press the upper center of the Front Tray to open it.

(2) Tilt the Front Tray upward.

(3) Lift the Front Tray until it stops.
The Front Feed button lights.

(4) While keeping the Front Tray lifted, tilt the Front Tray forward to set it in the front paper feeding position.
(5) Make sure that the Front Feed button is lit.

2. Press the Front Feed Support button to open the Front Feed Support.

3. Prepare for loading paper.
(1) Pull out the Front Tray Extension.
(2) Press the right corner of the Front Feed Support to open the V-shaped Support.


NOTE
When loading A4 or smaller size paper, this procedure is not necessary.

(3) Press the Front Feed button.
The printer starts making operating noise, then the Power lamp flashes for about 30 seconds.


IMPORTANT
Do not load paper when the Power lamp is flashing. Otherwise, the paper or the printer may be damaged.

4. Load paper.
(1) Make sure that the Power lamp is lit and the Front Feed button is flashing quickly.
If the Power lamp is flashing, wait until it stops flashing and stays lit.
(2) Load the paper straight into the Front Tray WITH THE PRINT SIDE FACING UP.
Align the front edge of the paper with the mark (Paper Alignment Mark) on the Front Tray.
Load only one sheet of paper in the Front Tray at a time.


NOTE
  • Align the right edge of the paper with the right side (A) of the Front Tray and load the paper straight into the Front Tray.
  • If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.

For details on how to flatten curled paper, refer to [ Paper Is Smudged/Printed Surface Is Scratched ].

IMPORTANT
If the printer is not used for about 5 minutes while it is as described in (1) in step 4 above, the Front Feed button stops flashing and stays lit, and you cannot load the paper in the Front Tray. In this case, return to (3) in step 3.

5. Press the Front Feed button to feed the paper from the Front Tray.
The paper feeds into the printer automatically and the Front Feed button flashes slowly.
The printer is ready to start printing.


NOTE
  • After loading paper

Select the size and type of the loaded paper in Printer Paper Size (or Paper Size) and Media Type in the printer driver.
See [ Printing from Your Computer ].
  • To print continuously

To print from the Front Tray again, return to (3) in step 3 and load paper in the Front Tray. Then start printing.

Returning the Front Tray to Its Normal Printing Position

When using the Rear Tray, set the Front Tray to its normal printing position.

IMPORTANT
  • Be sure to follow the procedure below when returning the Front Tray to its normal printing position. Otherwise, the printer may be damaged.
  • When the Front Tray is set to the front paper feeding position, printing by using the Rear Tray is not possible. Be sure to set it to its normal printing position.

1. Hold the Front Tray and slowly tilt it like you are closing it.
Tilting the Front Tray lowers it to its normal printing position.

2. Open the Front Tray.
(1) Open the Front Tray to return it to its normal printing position.
(2) Make sure that the Front Feed button is not lit.

Loading Paper

Items to Preparea

The following items are needed to print on DVD/CDs:

  • CD-R Tray


* "E" is on the upper side.

  • 8 cm CD-R Adapter


Needed only when printing on 8 cm DVD/CDs.
Attached to the CD-R Tray when shipped.

  • Printable DVD/CDs

Obtain a 12 cm or 8 cm DVD/CD with a label surface compatible with inkjet printing.
A "printable disc" differs from regular DVD/CDs in that its label surface has been specially processed to be printed on by an inkjet printer.

Attaching/Removing the CD-R Tray

- Attaching the CD-R Tray

1. Gently press the mark on the Front Tray to open the Front Tray (A), then open the Inner Cover (B).


NOTE
The Inner Cover does not open when the Front Tray is set in the Front paper feeding position. Return the Front Tray to the normal printing position before opening the Inner Cover.

2. Place the DVD/CD on the CD-R Tray.


IMPORTANT
  • Make sure that there is no dirt on the CD-R Tray before placing a DVD/CD on the CD-R Tray.
  • When placing a DVD/CD on the CD-R Tray, do not touch the printing surface of the disc or the reflectors (C) on the CD-R Tray.
  • When printing on an 8 cm DVD/CD, attach the supplied 8 cm CD-R Adapter. If you do not, print quality will be reduced and the disc may become damaged.

  • 12 cm DVD/CD:

Place the disc on the CD-R Tray with the printable surface facing up.

Do not touch the reflectors (C).

  • 8 cm DVD/CD:

(1)Align the protrusions on both edge of the 8 cm CD-R Adapter with indentations on the CD-R Tray.

(2)Place the 8 cm disc on the CD-R Tray with the printing surface facing up.

3. Attach the CD-R Tray to the printer.


IMPORTANT
Do not attach the CD-R Tray while the printer is in operation (Power lamp is blinking).

NOTE
  • The printer may eject the CD-R Tray while it is preparing for printing. In this case, wait until the Power lamp stops blinking and stays lit, then follow the on-screen instructions to attach the CD-R Tray again.

4. Insert the CD-R Tray straight until the arrow () on the Inner Cover is almost aligned with the arrow () on the CD-R Tray.

(D) Keep the CD-R Tray level when inserting it.
(E) Align the arrow () on the CD-R Tray with the arrow () on the Inner Cover.


IMPORTANT
Do not insert the CD-R Tray beyond the arrow () on the Inner Cover.

- Removing the CD-R Tray

1. Pull out the CD-R Tray.

2. Close the Inner Cover.


IMPORTANT
If the Inner Cover is opened, you cannot print on paper as it will not feed properly. Make sure that the Inner Cover is closed.

3. Remove the DVD/CD from the CD-R Tray.


IMPORTANT
Do not touch the printing surface when removing the disc from the CD-R Tray.

NOTE
Dry the printing surface sufficiently before removing the disc. If you see printing on the CD-R Tray or the transparent parts on inner or outer diameter of DVD/CD, wipe them off after the printing surface has dried.

  • 12 cm DVD/CD:

1. Remove the disc from the CD-R Tray.

  • 8 cm DVD/CD:

1. Remove the 8 cm CD-R Adapter from the CD-R Tray.

2. Remove the 8 cm disc from the CD-R Tray.

  • Storing the CD-R Tray

You can keep the CD-R Tray in the Storage Compartment located at the center of the bottom of printer.


Insert the CD-R Tray straight.


IMPORTANT
The CD-R Tray cannot be used if it becomes warped. Be sure to keep the CD-R Tray on a flat place.

Cautions When Printing on DVD/CDs

  • Be sure to use the CD-R Tray supplied with this printer. It has an "E" on the upper side.
  • Do not print on DVD/CDs that are not compatible with ink-jet printing. The ink will not dry and may cause problems with the disc itself or devices which the disc is loaded onto.
  • Do not print on the DVD/CDs' recording surface. Doing so will make data recorded on DVD/CDs unreadable.
  • Hold DVD/CDs by their edges. Do not touch either the label surface (printing surface) or recording surface.
  • Remove any dirt from the CD-R Tray before placing DVD/CDs on the CD-R Tray. Loading discs in a dirty CD-R Tray may scratch the recording surface of the discs.
  • After printing, allow the printing surface of the disc to dry naturally. Do not use hairdryers or expose the disc to direct sunlight to dry the ink. Do not touch the printing surface until the ink has dried.
  • Do not attach the CD-R Tray while the printer is in operation.
  • Do not remove the CD-R Tray while printing on DVD/CDs. Doing so may damage the printer, the CD-R Tray, or the disc.
  • Do not get dirt or scratches on the reflectors of the CD-R Tray. The printer may not be able to recognize loading of the DVD/CD, or printing may become misaligned. If the reflectors on the CD-R Tray become dirty, wipe the reflector clean with a soft, dry cloth, taking care not to scratch the plate.
  • The CD-R Tray may become dirty if software other than CD-LabelPrint or Easy-PhotoPrint EX is used.
  • Always use the supplied 8 cm CD-R Adapter when printing on 8 cm DVD/CDs.
  • Always close the Inner Cover after printing on DVD/CDs.

Printing on the Label Side of DVD/CDs

The CD-R Tray (supplied) allows the printing of images on printable DVD/CDs.
CD-LabelPrint is bundled application software that allows you to edit and modify data before printing. Install it on your computer to use it.

NOTE
We recommend that you test print on an unneeded printable DVD/CD first.

Printing with CD-LabelPrint from the Computer

  • CD-LabelPrint is bundled application software that allows you to edit and modify data before printing. Install it on your computer to use it. For information on how to install this software, refer to your setup manual.
  • For details on how to print with CD-LabelPrint, refer to its manual.

If you are using a Windows computer, click Start > All Programs (or Programs in Windows 2000) > CD-LabelPrint > Manual.
If you are using a Macintosh, open the Applications folder in the location where the MP Drivers have been installed > CD-LabelPrint folder > Manual folder > double-click Manual.htm.

Printing on DVD/CDs

The feed roller cleaning function allows you to clean the paper feed roller. Perform feed roller cleaning when there are paper particles sticking to the paper feed roller and paper is not fed properly.
The procedure for cleaning the feed rollers is as follows:

Roller Cleaning

1. Prepare the printer
Remove all sheets of paper from the paper source from which paper could not be properly fed.

2. Open the printer driver setup window

3. Click Roller Cleaning on the Maintenance tab
The Roller Cleaning dialog box opens.

4. Select Rear Tray or Cassette, and click OK
The confirmation message appears.

5. Execute paper feed roller cleaning
Make sure that the printer is on and click OK.
Paper feed roller cleaning starts.

6. Complete paper feed roller cleaning
After the rollers have stopped, follow the instruction in the message, load three sheets of plain paper into the selected paper source of the printer, and click OK.
Paper will be ejected and feed roller cleaning will be completed.

Cleaning the Paper Feed Rollers
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